The presence (or lack) of Google reviews for my business directly impacts the way your business appears in broader search results. Local Google search, Google Map search and Yelp search results all show both a star rating and even a snippet of the review in their search results.
Google reviews for my business and your prompt responses are the 2nd most important factor in how Google ranks your business.
Online reviews get more of the right people to see your business (those searching for your products and services), and they present your business in a positive and trustworthy light.
Even a negative review, when responded to appropriately, can help to show transparency and help better position your business. Many business owners say, “Google reviews for my business improved after implement a review response plan.”
Businesses that reply to more than 20% of their reviews earn 33% more revenue than average and has been proven to increase retention rates by 124% with your best google review responses.
Consumers make decisions about contacting businesses based upon recent reviews, not older ones. Reviews older than 3 months are seen as irrelevant
ONLY 12% OF MULTI-LOCATION BRANDS RESPOND TO THEIIR REVIEWS
ONLY 25% OF SMALL BUSINESSES RESPOND TO THEIR REVIEWS
Let us do the heavy-lifting for you and ensure that all of your reviews are responded to within 24 hours. Our expertly crafted responses minimize the impact of negative comments and ensure that happy customers tell their friends.
Responses to EVERY Review Site and Google My Business Q&A.
That templated and automated responses simply don’t cut it. When your customers leave a review, they want a response that makes them feel heard and understood. Stand apart from your competitors with personalized responses that show your customers that you care. Each response addresses the customer’s unique concerns and works towards a resolution.
Worried about letting someone respond to reviews on your behalf? With our response escalation features you have the ability to be as involved in the process as you’d like. Your responder can forward you their responses to sensitive reviews and you have the ability to edit, request a revision, or post it live as is. All of this can be done directly from your email or mobile device.