Chapter Topics
- How To Access Google Reviews Via Desktop
- Sorting Your Reviews By Clicking The "Read Reviews" Desktop Icon
- Responding To Reviews By Clicking The "Read Reviews" Desktop Icon
- 2 Better Ways of Responding To Reviews
- Do It Yourself Review Response Templates
- Done For You Review Response Service
- Generating More Reviews Via Desktop
- Get More Reviews Via Desktop Card
- Review Section in Your Google Business Profile Listing Via Desktop
- 2 Better Ways of Generating More Reviews
- Generate Your Link QR Code and Review Card
- Done For You Review Generation Service
- How To Access Your Google Reviews Via Mobile
How To Access Your Google Reviews Via Desktop
Read Reviews Icon
By Clicking The "Read Reviews" Icon You Can ...
View The Most Relevant Reviews
The first button lets you sort your reviews by the most relevant ones. What makes one particular review more relevant than another? Let’s take a look…
Google takes the number of words in the review into consideration. The inclusion of the business name in the review is also a factor. The detailed contents of the review is another thing Google considers. The person leaving the reviews also matters and can be influenced by their Google Local Guide status. Recency of the review also makes it more relevant, and this decreases over time.
View The Newest Reviews
Google allows you to sort the most recent reviews. Recency of reviews impacts their relevance. You’ll want to make sure you respond the new reviews in a timely manner as Google keeps track of your response time.
View The Highest Reviews
Sorting the reviews by the “highest” makes it easy for you to browse through the best of your reviews and stay on top of the things you’re doing well. You can quickly see which customers are your biggest fans. This provides great incentive for you to get to know them better, they may have a lot of local influence, either in-person or on social media.
View The Lowest Reviews
Taking the time to look through your “lowest” reviews can help you nip problems in the bud before they become larger problems and get out of control. Don’t ignore the negative reviews, responding to them professionally is important.
Replying & Responding To Reviews Via Desktop
Reply To Review via Link
Google makes it easy to respond to reviews by providing a “reply” link beneath each review.
Respond To Reviews
Responding to reviews, good or bad, in a timely and professional manner is very important. Google keeps track of your response time and the contents of your reply.
What do you say? How do you reply?
Thank the reviewer for taking time to leave a review and for their feedback. Be professional and not confrontational. Remember, your response is visible and something all potential customers can see.
2 Better Ways Of Responding To Reviews
1.Do It Yourself (DIY) Review Response Templates...
In This Section
Once you login (how to login) to your Google Business Profile, you’ll see 13 icon-based options. We’ll explore each in this Chapter (plus the 8 card options).
2. Done For You (DFY) Review Response Service ...
In This Section
This section contains all the information about your business. It includes categorizing your business, describing it, your contact information, your hours of operation, your location and service area.
Step by step instructions on completing this section can be found in Chapter 5 of this Guide by clicking here.
Generating More Reviews via Desktop
Get More Reviews Button
Within the “Read reviews” Google Business Profile desktop module you’ll fins a “Get More Reviews” button.
What do you do with this? Read on to find out…
Your Unique Review Link
In This Section
When you click the “Get More Reviews” button, Google opens a page with your unique Google Business Profile Review link.
Clicking the link copies it to your clipboard, so that you can share the link. The next section shows you what happens when the link is clicked.
Your Unique Review Page
Key Elements
Star Rating. The reviewer taps/clicks the number of stars they wish to assign your business.
Share Details. Google provides a description field for the reviewer to leave a detailed review.
Share Photos. The review can upload a photo that Google will include in the review.
Get More Reviews via Desktop Card
Clicking The "Get More Reviews" Link ...
Opens Your Unique Review Link
In This Section
When you click the “Get More Reviews” link, Google opens a page with your unique Google Business Profile Review link.
Clicking the link copies it to your clipboard, so that you can share the link. The next section shows you what happens when the link is clicked.
Your Review Page
Review Page Elements
Star Rating. The reviewer taps/clicks the number of stars they wish to assign your business.
Share Details. Google provides a description field for the reviewer to leave a detailed review.
Share Photos. The review can upload a photo that Google will include in the review.
Review Section In Listing via Desktop
Clicking The "Get More Reviews" Button ...
Provides Your Unique Review Link
In This Section
When you click the “Get More Reviews” link, Google opens a page with your unique Google Business Profile Review link.
Clicking the link copies it to your clipboard, so that you can share the link. The next section shows you what happens when the link is clicked.
Your Review Page
Review Page Elements
Star Rating. The reviewer taps/clicks the number of stars they wish to assign your business.
Share Details. Google provides a description field for the reviewer to leave a detailed review.
Share Photos. The review can upload a photo that Google will include in the review.
2 Better Ways Of Generating More Reviews
1.Generate Your Link QR Code And Review Card...
In This Section
Once you login (how to login) to your Google Business Profile, you’ll see 13 icon-based options. We’ll explore each in this Chapter (plus the 8 card options).
2.Done For You Review Generation Service...
In This Section
This section contains all the information about your business. It includes categorizing your business, describing it, your contact information, your hours of operation, your location and service area.
Step by step instructions on completing this section can be found in Chapter 5 of this Guide by clicking here.
How To Access Your Google Reviews Via Mobile
Your Business On Google Mobile
Get More Reviews
When you click the “Get More Reviews” mobile card link, Google opens a link share screen on your phone.
In the next section we discuss options for sharing your review link.
Get Your Unique Review Link
Your Link Loaded and Ready To Share
The Mobile Card Link, opens a screen on your phone with your review link ready to be shared.
The share options available to you depend upon your phone and applications enabled on it. Let’s take a look at a few of the most common share applications available on most phones…
Text Your Link
Message Option
One review link share option is sms text “messages” application.
Tapping the “messages” icon places the link into your message application. You can send the link as you would send a sms text message.
This link share method works fine if you’re sending someone the link in conversation, but is limited as an ongoing review generation method.
Email Your Link
Email Option
Another review link share option is using your “email” application.
Tapping the “email” icon places the link into your email application. You can send the link as you would send an email.
This works fine if you’re sending someone the link in conversation, but not as part of consistent review generation system.
Save Your Link In Notes
Another review link share option is to paste your link into your “notes” application.
Tapping the “notes” icon places the link into a new “note” in your notes application. You can open and share the note with any customer you wish.
As with the previously discussed link share methods, this method works fine for one off review requests, but falls short as consistent review generation system.
You've reached the end of Chapter 16
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Chapter 15: How To Use Google Business Profile Performance Metrics
Inside your Google Business Profile is a performance report card that shows your stats for each the various features and modules contained within your profile.
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Chapter 17: How To Advertise On Google
How to get started with Google Ads. How to contact Google, how it works, ad costs, FAQ’s and running advanced campaigns
